Marixi Carlos
I am a seasoned leader with extensive experience guiding large teams and complex programs to deliver real business results. Known for driving operational efficiency, cultivating engaged teams, and turning challenges into growth opportunities, I help organizations transform how they work and serve their customers.
Creating workplaces where everyone feels valued is a core part of my leadership. I’ve led initiatives that boost diversity and inclusion, making companies stronger and more innovative from the inside out.
Key Skill Areas
A multi-faceted leader forged through years of experience, exposure, engagement, and continuous learning.
Leadership
Strategic Vision, Goal Setting & Team Leadership
Execution
Project Management, Problem Solving & Critical Thinking
People Management
Organizational Development, Structuring, and Employee Engagement
Fiscal Management & Profitability
Financial Management, Budgeting & Analysis
Relationship Management
Global Partnership, Cross-functional Collaboration & Emotional Intelligence
Capability Development
Mentoring, Coaching & Continuous Learning
Industry & Domain Experience
Industry Exposure
Professional Services – Business Process Management
Resources: Utilities and Energy
Social Media & Internet
Software & Technology
Hospitality and Real Estate Development
Investment Banking – Corporate Finance
Capability and Domain
Customer Operations:
Revenue Management and Billing Exception Management
Customer Service
Finance & Accounting (Procure-to-Pay, Order-to-Cash, Record-to-Report)
Talent & Human Resources
Sales Operations Support Services
Corporate Finance / Transaction Execution / Public Offerings & Due Diligence
General Management / Operations Management
Professional Experience
Demonstrated company and client impact. Progressive career growth across various industries and roles. Notable recent experience, below.
Jan 2025 – Present
Business Consultant
Business process management & outsourcing strategy advisor. Focus on process improvement and strategic AI application to drive business improvements and realized value.
Jan 2016 – Sep 2023
Accenture Operations, Delivery Executive
Progressive growth from Sr. Manager Service Delivery Lead for F&A (PTP, RTR, OTC) and HR for a global brand in social media to Managing Director – Tower Lead for Utilities, Network Services and Digital Inside Sales leading over 5k employees and $240million revenue. Recognized for consistently beating profitability targets, lower than industry attrition, and building expertise within ranks. Known for early adoption and innovative problem-solving without injecting unmanageable risk to operations.
Sep 2011 –
Dec 2015
Center Management, Delivery Center Reg Lead
Sr. Manager, Delivery Center Strategy & Operations Regional Lead for the Philippines, recognized for improved profitability through reduction in cost-to-serve of 14% on a $194 million cost base. Led the identification and launch of a new low-cost Accenture Ilocos Delivery Center, delivering 17-24% payroll cost reduction. Recognized internally and externally (incl the national government) for launching an inclusive growth program — Impact Sourcing through Rural BPO, which became a blueprint for other multi-national BPO corporations in the Philippines.
2011 – 2023
Accenture, Other Roles, Employee Eperience
Culture & Employee Experience Executive Sponsor – responsible for employee experience and engagement across 45k employee-base, working cross-functionlly and in collaboration with HR, Marketing, and other Corporate Functions. Attrition recognized as multiples below industry standard. Recognized for significantly increasing Allyship across segments and launching the first Accessibility Center supporting employees with disabilities.
Leadership Honors & Recognition
Marixi was honored as one of INvolve’s Outstanding LGBT+ Executive Role Models for her bold leadership in inclusion and diversity. Access her page here
Accenture managing director Marixi Carlos leads the firm’s Operations Client Experience division in the Philippines, along with serving as Pride Sponsor for the Diversity & Inclusion Council for Global Operations. Carlos is credited with increasing the number of Pride allies five-fold from 6 percent to 30 percent, as well as delivering a range of learning sessions and supporting the launch of the Ally Primer, a digital booklet that provides understanding on allyship.
INvolve / Yahoo! Finance
Top 100 OUTstanding LGBT+ Executive Role Models
Recipient of Accenture’s Global Equality Award for High Performance Enablement (2020), honoring inclusive leadership and operational excellence.
Marixi spearheaded the creation of the Accessibility Council for Accenture Philippines, deepened engagement with Persons with Disabilities, and drove a landmark 4% self-declaration rate. Her leadership led to the launch of Accenture’s first global Accessibility Center, setting a new standard for inclusive infrastructure and employee support.
High Performance Enablement Award for Accenture Philippines
Accenture Global Equity Awards, 2020
Marixi is an exceptional leader who combines strategic vision with operational excellence. She was excellent at driving transformation at client organizations. She also invests in people, grooms talent and inspries people around her.
Sumit Sapra
Managing Director – Accenture Operations Country Head Philippines
Recipient of Accenture’s Maestro Award for Delivery Excellence, recognizing innovative leadership and sustained operational impact across global delivery teams.
Maestro Award for Delivery Excellence (MD Category)
Accenture Global Operations, 2021
#BeOperations Most Inspiring Leadership Award, Accenture Global Operations
Selected through global employee nominations and voting, this award is given to just two leaders worldwide—one male and one female—who exemplify Accenture’s core values through authentic leadership and transformative impact. Marixi was honored for her people-first mindset, cross-cultural influence, and ability to inspire teams to deliver with purpose and heart.
#BeOperations Most Inspiring Leadership Award (MD Category)
Accenture Global Operations, 2017
Education & Professional Development
In a world that is constantly evolving, it is essential that one takes charge of continuously learning, developing themselves, and never losing that sense of curiosity.
BS Management, Finance (Babson College)
Beta Gamma Sigma Honors Society Member
Certificate in Hotel Real Estate Investment & Asset Management (Cornell University)
AI Education
AI-AssistedTM Consultant Certification 1.0
(AI-Assisted Academy)
AI-Driven Leadership: Strategies for the Future
(Stanford Online)
AI for Everyone: Master the Basics
(IBM via edX)
Let’s Build Something Together
Explore my insights on leadership, employee experience, client value, and how technology is changing and shaping the future of work.